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Click to log into your account to see the status of your order. If you checked out using your email address but didn't sign up for an account, you can do so on this page as well.
If your package hasn’t arrived but it’s still within the delivery window provided on our website, please be patient and wait the full delivery time frame before contacting the carrier and our team. Carriers can sometimes experience delays, but your package is still on its way to you!
If your package hasn’t arrived and it’s past the delivery date, please follow the steps below.
Take a look at your tracking information.
Take a look at your tracking information.
We're very sorry to hear that you haven't received your products yet. When the tracking information indicates that the package was delivered, this means it was delivered to the shipping address provided to us at check-out.
In some rare cases, your order may be delivered to a local post office for pick-up, especially if you weren't home at the time of delivery and there was no secure location for your package to have been left. Please review the options below as it may help with locating your package.
We recommend to double check the shipping address you checked out with to ensure it was input as intended. Make sure that the home number and unit number (if applicable) are correct.
You can check the shipping address that was provided to us at check-out by following the steps below:
1. Login to your Otoepia account.
We're very sorry to hear that you didn't receive a confirmation email with your tracking information. If you haven't already, please be sure to double check that our email didn't end up in your junk/spam or promotions folder. If you still aren't able to find it, please email us at info@optoepia.com and we will be more than happy to help you.